RETURNS
Returns are free for the Iberian Peninsula and purchases over € 35. The deadline to request a return is 15 calendar days from the receipt of the product to your home. If the term is exceeded, the change will not be accepted. At Christmas the term extends up to 45 calendar days.
To request a return the procedure is very simple. You just have to send an email to info@stepbystore.com attaching a photo of the form that comes in the box next to the shoes filled and in a maximum of 24 working hours they will have answered explaining the process. If you are from the Iberian Peninsula, a courier will come to search your home for the package if your purchase is over € 35. Otherwise, you must send the package on your own covering the shipping costs to the address that we indicate in the email.
For the Canary Islands, Balearic Islands, Ceuta and Melilla and International you must send the package on your own covering the shipping costs to the address that we indicate in the email.
We will not accept packages due postage or packages that do not have their corresponding return processed by email. We will only accept items that have not been used and in their original box. Items in poor condition, used or without their corresponding original packaging will not be accepted.
MONEY REFUND AFTER THE RETURN
Once the product arrives at our offices we will verify that everything is correct and you will be refunded the money in the same payment method that you used for the purchase.
The refund process has a period of 1 to 15 working days from the moment the package is collected. It is possible that the process of returning orders with Paypal takes a little longer.