1. Identification of the Holder

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the User is informed that the owner of the website www.stepbystore.com is of the company STEP BY STORE , SL, and its identification data are the following: 

  • Responsible: STEP BY STORE, SL, from now on STEPBYSTORE
  • NIF: B67168203
  • Registered office: Camí Ral del Camp de Sa Mar, 4, Esc. Barcelona, ​​1st floor - 08350 Arenys de Mar (Barcelona)
  • Email: info@stepbystore.com
  • Registration data: the company is registered in the Mercantile Registry of Barcelona, ​​in Volume 46285, folio 31 and page number B-515226.

2. Previous information

The General Purchase Conditions regulate the distance selling relationship between the products offered by STEPBYSTORE on its website www.stepbystore.com and the User, in accordance with the legal provisions in force at the distance sale, to the General Law for the Defense of Consumers and Users, data protection, and the Services of the Information Society and Electronic Commerce.

In this sense, the User must accept the General Conditions of Purchase before placing the order, so before proceeding to its acceptance, read its contents carefully. 

In case of not accepting the General Conditions of Purchase, the purchase of the products cannot be carried out and consequently STEPBYSTORE will not assume any type of obligation or responsibility. 

STEPBYSTORE reserves the right to modify the content and / or scope of the General Conditions of Purchase at any time, without the need to communicate it or notify it previously, so, before acquiring the products of our Website, carefully read its content since It is the responsibility of the User to review the General Conditions of Purchase before buying any product from the Website.

3. Conclusion of Contract

It is essential that you register as a user of the website to buy online. To do this, you can access the "User registration" section. 

Likewise, the User declares that he has sufficient legal capacity to contract the products of the Website. 

During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for confidentially and responsibly treating the identity and password obtained in the registry as a User, and you cannot assign them to another. You can modify the information registered at any time, by going to the "User Area" section of the website.

In this same section of "User Area" you will have access to a history of your orders, this is only a query section, but its management is allowed, and the user can delete those records that he considers are not necessary to view.

Users can modify their personal data by accessing their "Profile" within their User account. In addition, if the User has forgotten his password, he can recover his password in “Login”  “Have you forgotten your password?”  “Recover”. 

Once the order is placed, the User will receive an acknowledgment of receipt by email or other means of electronic communication equivalent to the address indicated.

In the event that the User will not receive the conformation within 24 hours, please contact us via email info@stepbystore.com, or by calling 930 244 968 or email, in the following time slot:

• Monday to Thursday: 9:00 a.m. - 6:00 p.m.

• Friday: 9:00 a.m. - 2:30 p.m.

Likewise, STEPBYSTORE informs you that the formalization of the contract can be carried out in the following languages: Spanish and English.

4. Data Protection

Treatment Manager:

Responsible: STEP BY STORE, SL

NIF: B67168203

Address: Camí Ral del Camp de Sa Mar, 4, Esc. Barcelona, ​​1st floor - 08350 Arenys de Mar (Barcelona)

Email: info@stepbystore.com

Purpose of the treatment: We process the data and information provided by interested personnel in order to manage the purchase of the User, as well as to be able to send commercial communications and / or, newsletter, whenever you consent.

Legitimation: The processing of this data is legitimized by the execution of contractual and / or business obligations.

Data retention criteria: The data will not be kept longer than necessary for which they have been requested, unless there is a legal obligation.

Communication of the data: It is not communicated to other third parties, except legal obligation or with the express consent of the interested party.

International data transfers: International data transfers will not be made to third countries outside the European Union.

Rights that assist the interested party: The interested party has the right to withdraw consent at any time. We also inform you that you can exercise your rights of access, rectification and deletion (Right to be forgotten), data limitation, data portability and opposition, by sending a letter to Camí Ral del Camp de Sa Mar, 4, Esc. Barcelona , 1st pee - 08350 Arenys de Mar (Barcelona), or email envios@stepbystore.com.

Likewise, the interested party is informed that he may revoke the consent of the sending of commercial communications by sending an email to envios@stepbystore.com.

The interested party may file a complaint with the competent data protection control authority, which is currently the Spanish Agency for Data Protection (AEPD), through its electronic headquarters: www.sedeagpd.gob.es/sede -electronica-web, or by sending a letter to C / Jorge Juan nº6 - 28001 MADRID.

5. Product Availability

The availability of the products offered by STEPBYSTORE may vary depending on the demand of the Users. Although STEPBYSTORE updates the stock periodically, the product requested by the User may be sold out at that time. In case of non-execution due to unavailability, the User will receive an informative email and within a maximum of 30 days the sums paid for the canceled order will be paid.

6. Price 

The price for each of the products will be the one that appears in euros together with each product of the Website and will include the applicable VAT that, where appropriate, could correspond.

STEPBYSTORE reserves the right to change its prices at any time and without prior notice. The price applicable to the purchase request made by the User will be the one recorded at the time of accepting the General Purchase Conditions. 

7. Payment method

The User may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are performed using a secure environment, a server based on SSL (Secure Socked Layer) standard security technology. All the information you transmit travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's website, on the POS (Bank Point of Sale Terminal) and are not entered or registered on any STEPBYSTORE server.

When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, thus offering more guarantees about the security of the transaction.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-entry entries in the accounts of the supplier and the holder will be made as soon as possible. However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain obligated to STEPBYSTORE to compensate for damages caused as a result of said cancellation.


It allows to send payments on the Internet in a safe and comfortable way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on Paypal. www.paypal.com

If you have any questions or problems with the payment of a purchase, do not hesitate to contact us via email at info@stepbystore.com.

8. Transportation expenses

STEPBYSTORE informs you:

Iberian Peninsula (includes Portugal):  Free for purchases over € 35. For smaller purchases the cost is € 3.90

Balearic Islands:  Free for purchases over € 100. For smaller purchases the cost is € 4.90

Canary Islands, Ceuta and Melilla:  The shipping cost is € 9.90. * Does not include customs fees or extraordinary taxes.

European Union:  The cost of shipping to any EU country is € 11.90.

European countries outside the EU:  The shipping cost is € 17.90. * Does not include customs fees or extraordinary taxes.

Rest of the world:  Shipping costs to the rest of the world are calculated during the payment process.

The transport of the articles of www.stepbystore.com online is carried out by the transport companies MRW and GLS in the case of national orders and Portugal, in the case of international orders the transport companies in charge are DHL Parcel and GLS for Europe and DHL Express for the rest of the world. In no case will STEPBYSTORE be responsible for customs fees or extraordinary taxes. 

9. Execution and delivery times

STEPBYSTORE will ship products in the Iberian Peninsula, Balearic Islands, Canary Islands, European Union Countries, as well as the rest of the countries. 

Once the User has made the payment of the product, STEPBYSTORE has confirmed it, and the confirmation email has been sent to the User about their purchase, the products will be delivered.

The delivery of the order will be made at the address that the User has specified during the purchase process on the web - a post office box or a post office will not be valid as an address - and in no case will a change of address be accepted. Once the order has been sent. 

STEPBYSTORE will not be responsible for errors that may occur in the delivery of products purchased in the event that the User has not correctly filled in the delivery address. 

For orders placed within the peninsula (Spain and Portugal) delivery times are 24 to 48 hours on weekdays. This period does not include Sundays or holidays.

If there is any incident in the delivery period, STEPBYSTORE would inform the User properly and immediately. The User will have to take into account that:

• Home deliveries are not made on Saturdays, Sundays and holidays.

• Deliveries are from 24 to 48 working hours, so on Sundays and holidays there are no deliveries or shipments. If you have purchased with a promotion of 2x1 or similar, your order may take a little longer, never exceeding 72 working hours.

• If you have purchased a presale product along with another normal product, they will all be sent to you together within the deadline established on the same presale product page.

• For orders made to the Balearic Islands, delivery times are 48 to 72 working hours. 

• For orders placed to the rest of the European Union, delivery times are 1 to 7 working days. This period does not include Saturdays, Sundays or holidays.

• For orders to the rest of the world, delivery times are 5 to 10 working days. This period does not include Saturdays, Sundays or holidays.

If you need to adjust the delivery to your hourly needs, you just have to send an email to info@stepbystore.com as soon as you make the purchase. In the email you can indicate if you want the order to be delivered in the morning (8: 30-14: 00h) or afternoon (14: 00h-20: 00h) from Monday to Friday. This option is only valid for purchases made in the Iberian Peninsula.

In case of being absent during the delivery, the carrier will pass a second time and if in the second attempt you are still absent, he will contact via SMS, telephone call or contact email provided in the order to arrange a delivery or to pick up the package at the transport agency, which makes the delivery, closest.

If in 48 working hours you have not received your purchase, do not hesitate to contact us via email info@stepbystore.com or by calling 930 244 968.

Order Tracking

Once the order is sent, the User will automatically receive an email or SMS with the tracking link to know at any time the status of your order. It is important to check the spam tray, promotions or spam of your email, since the email can be redirected to any of these folders by mistake. If you still do not receive the email, you can request the shipping number and the tracking link through our email info@stepbystore.com.

Shipments failed

STEPBYSTORE offers a free peninsular shipping service within 24 business hours, with up to two delivery attempts free of charge.

If the delivery is rejected or delayed unjustifiably, we keep the right to charge you the storage costs that are derived and / or to terminate the contract. If so, we will enter the difference between the amount already paid and the reasonable administrative expenses that have arisen (including the failed delivery and the return of the Order, in addition to the storage costs.

10. Withdrawal

The User will have the right to withdraw from the contract, without any penalty, within fourteen (14) calendar days from the date of receipt of the product.

For the exercise of the right of withdrawal you should only fill out and send this form to the email devoluciones@stepbystore.com 

• For the attention of STEP BY STORE, SL, with B67168203 and domiciled at Camí Ral del Camp de Sa Mar, 4, Esc. Barcelona, ​​1st pis - 08350 Arenys de Mar (Barcelona).

• I hereby inform you of my willingness to exercise my right of withdrawal with an order number and / or reference …………………

• Name of the consumer and user or of the consumers and users

• Address of the consumer and user or of the consumers and users

• Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

• Date 

To proceed with the return the product must not have been used and must be in perfect condition with the labels and the corresponding packaging (boxes, bags, etc.) in the same way they were received, to the following address: Camí Ral del Camp from Sa Mar, 4, Esc. Barcelona, ​​1st pis - 08350 Arenys de Mar (Barcelona).

Once STEPBYSTORE receives the product and our staff verifies and determines that the conditions of the return are met, STEPBYSTORE will return to the User all payments received, including shipping costs within a maximum period of fourteen (14) calendar days from the date on which the User informs STEPBYSTORE of his decision to withdraw from this contract. STEPBYSTORE will proceed to reimburse using the same payment method used by the User for the initial transaction, unless the User expresses otherwise. The User will assume the cost of returning the purchased product.

We remind you that the return costs of the products will be your responsibility and that STEP BY STORE Calzados will not accept in any case returns sent due.

11. Defective products

STEPBYSTORE guarantees that the product conforms to the characteristics indicated on the website and that it will be delivered in perfect condition. Likewise, the User must ensure that once the order is received, verify that it is in perfect condition. Remember that you have 15 calendar days from the reception of the product at home to request the return. 

In the case of receiving a product in poor condition, the User 

Once our staff verifies that the product is effectively defective, the money will be returned or replaced.

A product will not be considered defective if it has been more than 6 months since its receipt, since it cannot be determined if it has been misused.

In order for this return to be effective, you must ensure that the product:

• It has not been used

• You have not been involved in any accident or damaged while trying to repair it.

• It has not been used contrary to what is established by the seller.

• It has not been damaged by wear, improper use or machine wash.

In case of non-compliance with the above requirements, and if the withdrawal period has passed at the time of making the return, STEPBYSTORE can decide according to its criteria whether or not to make the refund.

The User will assume from the moment the delivery occurs, all the risks that the product may suffer. STEPBYSTORE will not be responsible for what may happen once delivered in perfect condition.

In no case will a product be considered as defective if it has been misused. It is not advisable to use our products to do any kind of sports activity or machine wash them as they can deteriorate or break. For more information on how to care for and clean your shoes you can make an inquiry by sending an email to info@stepbystore.com.

12. Complaints and Claims

The Client may direct their complaints and claims to the email info@stepbystore.com.

STEPBYSTORE must respond to claims received in the shortest possible time and in any case within a maximum period of one month from the submission of the claim. 

In accordance with EU Regulation 524/2013, the European Commission makes available to consumers and users an online dispute resolution platform, which is available at the following link: http://ec.europa.eu / consumers / odr /. Consumers may submit their claims through the online dispute resolution platform.

13. Applicable legislation and jurisdiction

These General Contract Conditions will be governed and interpreted in accordance with Spanish law. 

Disputes that may arise between STEPBYSTORE and the User must be settled in the Spanish Courts and Tribunals.

Product added to wishlist

To give you the best possible experience, this site uses cookies.